Configure your Helpdesk & Ticketing System
Everything you pick here becomes your Build Agreement — the exact scope both of us sign off on before payment.
1. Standard features (included)
These ship with every Helpdesk & Ticketing System build and are covered by the base price.
- ✓Ticket creation from email and web form
- ✓Ticket queue with status, priority, and category
- ✓Agent assignment and internal notes
- ✓Canned responses and reply templates
- ✓SLA rules with due times and breach alerts
- ✓Customer-facing ticket portal with history
- ✓Knowledge base with categorized articles
- ✓Tags and saved filters
- ✓Automation rules (auto-assign, auto-categorize)
- ✓CSAT rating on ticket close
- ✓Reports (volume, first response, resolution time, agent load)
- ✓Role-based access for agents and admins
2. Custom features
Describe anything beyond the standard scope. Ideas: WhatsApp/Messenger/live-chat channel intake · Asset or order lookup inside the ticket view · Field-technician dispatch from tickets
Final complexity is confirmed in your Build Agreement — never after payment.
3. Your office details
The office name is fixed into your system (headers, documents, certificates). The rest is dynamic: your system ships with an Office Profile screen where you can update the address, contact, org chart, and officers any time — officials change, your software keeps up.
Officers (optional)
Position and current officer — used on documents and signatory blocks; editable in your system whenever officials change.
System languages
Every system ships bilingual — English + Filipino — at no extra cost. Add any other Philippine languages your constituents speak; they're included free and built right in with a language switcher.
✓ English + Filipino — always included
4. Design ideas (optional)
Upload screenshots, sketches, or apps you like the look of. Add notes about colors, branding, or layout.