Warranty & support
Every build comes with a 6-month warranty and 6 months of technical support, both starting the day your software is delivered. Here is what you can hold us to, in writing — plus the money-back guarantee and exactly what you receive at handover.
6-month warranty — every build
For 6 months from the day your software is delivered, we fix any issue free of charge:
- • Bugs, errors, or crashes in delivered functionality
- • Anything that doesn't work as written in your Build Agreement
- • Broken integrations we set up (when caused by our configuration)
- • Deployment and setup issues
Not covered: new features beyond the Build Agreement (quoted separately as changes), issues caused by third-party price/API changes, or modifications made by others after handover.
6-month technical support — every build
For 6 months from delivery, our team helps you and your staff use and run the software — at no extra cost:
- • How-to questions about any feature in your Build Agreement
- • Help with settings, user accounts, roles and permissions
- • Guidance on hosting, backups, domains and the service accounts handed over to you
- • Help reading the setup document and finding your way around the code
- • Checking whether a problem is a defect — if it is, the warranty fixes it free
Ask from your order page or email [email protected].
Support is help and guidance; it does not include building new features (quoted separately as changes) or operating the software on your behalf.
Money-back guarantee
Minutes after payment you get a private link to explore the initial build of your software — every feature in your Build Agreement, working. If it isn't what you wanted, tell us within 7 days: we'll revise it at no charge, or refund you in full. You risk nothing by ordering.
Free setup, full handover
Every build is delivered deployed and ready to use. At handover you receive a complete package:
- • Source code repository transferred to your account
- • Hosting account & deployment access (or transfer to your own)
- • Domain and DNS configuration details
- • Database credentials and admin logins
- • All API keys and third-party service accounts
- • A written setup document covering how everything is wired together
Subscriptions transfer to you
Your software runs on services with their own monthly costs — hosting, database, email, SMS, AI APIs, payment gateway fees. At handover these accounts move to your name and billing, so you pay the providers directly at their list prices. We add no markup and hold nothing hostage: cancel or switch any provider whenever you like.