Configure your Public Assistance & Complaint Ticketing
Everything you pick here becomes your Build Agreement — the exact scope both of us sign off on before payment.
1. Standard features (included)
These ship with every Public Assistance & Complaint Ticketing build and are covered by the base price.
- ✓Multi-channel intake: web form, email, phone log, walk-in, and 8888-referral capture
- ✓Ticket classification by subject, office concerned, and urgency
- ✓Automatic routing rules to responsible divisions with SLA timers
- ✓Escalation ladders when response deadlines lapse
- ✓Resolution recording with supporting documents and approver sign-off
- ✓Complainant notification at each status change (SMS/email)
- ✓Duplicate and repeat-complaint linking
- ✓Anonymous complaint handling with privacy protections
- ✓Analytics: volumes, resolution times, and recurring subjects by office
- ✓Management reports for the 8888 and ARTA compliance requirements
- ✓GovLink-ready: complaints about LGU services refer electronically to the LGU's own request portal when they join
2. Custom features
Describe anything beyond the standard scope. Ideas: Public tracking page by ticket number · Hotline agent console with call-log timers · Satisfaction survey on closure with tallies per division
Final complexity is confirmed in your Build Agreement — never after payment.
3. Your office details
The office name is fixed into your system (headers, documents, certificates). The rest is dynamic: your system ships with an Office Profile screen where you can update the address, contact, org chart, and officers any time — officials change, your software keeps up.
Officers (optional)
Position and current officer — used on documents and signatory blocks; editable in your system whenever officials change.
System languages
Every system ships bilingual — English + Filipino — at no extra cost. Add any other Philippine languages your constituents speak; they're included free and built right in with a language switcher.
✓ English + Filipino — always included
4. Design ideas (optional)
Upload screenshots, sketches, or apps you like the look of. Add notes about colors, branding, or layout.