Agency Queue & Appointment System

Online appointment slots plus on-site queue management for national agency field offices — the difference between a 4 AM line outside your gate and citizens arriving at their booked time. Per-service processing analytics feed your ARTA Citizen's Charter reporting automatically.

Typically bought by: Regional/field office director, frontline services chief, ARTA compliance officer

Standard features — always included

• ✓Online appointment booking with slot capacity by service, date, and office
• ✓Booking confirmation with QR codes and SMS/email reminders
• ✓On-site kiosk ticketing for walk-ins with appointment-holder priority
• ✓Window calling with displays and audible announcements
• ✓Priority lanes for seniors, PWDs, and pregnant women
• ✓Per-service processing time capture from arrival to completion
• ✓No-show management with automatic slot release
• ✓ARTA-format reports: actual vs committed processing times per service
• ✓Multi-branch dashboard for regional directors
• ✓Client satisfaction capture per transaction
• ✓GovLink-ready: appointment availability publishes to LGU citizen portals in your service area when they join

Popular custom additions

Quoted per feature in the configurator — typically ₱3,000–₱18,000 each.

• +Document pre-screening at booking (upload requirements before the visit)
• +Queue-from-home with SMS position updates
• +Digital signage content management
• +Integration with the agency's case system so tickets open the client's record

Tech stack

Frontend

Next.js (React)

Backend

Next.js API / Node.js

Database

PostgreSQL

Integrations

SMS/email gateway, Thermal ticket printers, Display screens, QR appointment codes