Citizen Request & Complaint Portal (LGU 311)

Broken streetlights, uncollected garbage, noise complaints — reported with a photo, auto-routed to the right department, and tracked publicly until resolved. The Facebook comments section stops being your complaint system, and the mayor gets a dashboard of what residents actually experience.

Typically bought by: Mayor, Municipal Administrator, department heads, Public Information Officer, residents

Standard features — always included

• ✓Public reporting page and mobile-friendly form with photo upload and location pinning
• ✓Category-based auto-routing to responsible departments with SLA timers
• ✓Public status tracking per report (received, assigned, in progress, resolved)
• ✓Department work queues with assignment and field-update capture
• ✓Resolution documentation with before/after photos
• ✓Duplicate report clustering for the same issue
• ✓Escalation alerts when SLAs lapse, visible to the administrator
• ✓Public dashboard: reports by category, resolution rates, average response time
• ✓Reporter notifications via SMS or email at each status change
• ✓Anonymous reporting option with moderation controls
• ✓GovLink-ready: reports about barangay-level matters route to barangay systems, and utility issues export to concessionaires when they join

Popular custom additions

Quoted per feature in the configurator — typically ₱3,000–₱18,000 each.

• +Facebook Messenger intake bot feeding the same queue
• +Field crew mobile mode with offline updates
• +Sentiment and hotspot analytics for the mayor's office
• +Integration with the LGU's 911/emergency dispatch for urgent reports

Tech stack

Frontend

Next.js (React)

Backend

Next.js API / Node.js

Database

PostgreSQL

Integrations

Photo uploads with location, SMS/email notifications, Map dashboards, Facebook Messenger (optional)