Configure your Citizen Request & Complaint Portal (LGU 311)
Everything you pick here becomes your Build Agreement — the exact scope both of us sign off on before payment.
1. Standard features (included)
These ship with every Citizen Request & Complaint Portal (LGU 311) build and are covered by the base price.
- ✓Public reporting page and mobile-friendly form with photo upload and location pinning
- ✓Category-based auto-routing to responsible departments with SLA timers
- ✓Public status tracking per report (received, assigned, in progress, resolved)
- ✓Department work queues with assignment and field-update capture
- ✓Resolution documentation with before/after photos
- ✓Duplicate report clustering for the same issue
- ✓Escalation alerts when SLAs lapse, visible to the administrator
- ✓Public dashboard: reports by category, resolution rates, average response time
- ✓Reporter notifications via SMS or email at each status change
- ✓Anonymous reporting option with moderation controls
- ✓GovLink-ready: reports about barangay-level matters route to barangay systems, and utility issues export to concessionaires when they join
2. Custom features
Describe anything beyond the standard scope. Ideas: Facebook Messenger intake bot feeding the same queue · Field crew mobile mode with offline updates · Sentiment and hotspot analytics for the mayor's office
Final complexity is confirmed in your Build Agreement — never after payment.
3. Your office details
The office name is fixed into your system (headers, documents, certificates). The rest is dynamic: your system ships with an Office Profile screen where you can update the address, contact, org chart, and officers any time — officials change, your software keeps up.
Officers (optional)
Position and current officer — used on documents and signatory blocks; editable in your system whenever officials change.
System languages
Every system ships bilingual — English + Filipino — at no extra cost. Add any other Philippine languages your constituents speak; they're included free and built right in with a language switcher.
✓ English + Filipino — always included
4. Design ideas (optional)
Upload screenshots, sketches, or apps you like the look of. Add notes about colors, branding, or layout.