Citizen's Charter Compliance Monitor

Per-service processing-time capture against your published Citizen's Charter, with dashboards and the ARTA report formats generated automatically — evidence of compliance before ARTA asks, and early warning when a service drifts past its committed times. Works standalone or on top of your existing frontline systems.

Typically bought by: Agency director, ARTA compliance officer / Committee on Anti-Red Tape, division chiefs

Standard features — always included

• ✓Citizen's Charter service catalog with committed processing times, fees, and requirements
• ✓Transaction time capture at defined checkpoints (received, processed, released)
• ✓Compliance dashboards: on-time rates per service, office, and period
• ✓Drift alerts when average times approach committed limits
• ✓ARTA report generation in the prescribed formats
• ✓Violation documentation with corrective action tracking
• ✓Charter revision management with version history and effectivity dates
• ✓Client feedback capture (CSM - Client Satisfaction Measurement) with survey tallies
• ✓Public charter page with current service standards
• ✓Per-office scorecards for performance reviews
• ✓GovLink-ready: charter data publishes to citizen portals and rolls up to central-office dashboards when they join

Popular custom additions

Quoted per feature in the configurator — typically ₱3,000–₱18,000 each.

• +Integration adapters reading timestamps from your existing systems
• +QR feedback codes on release windows feeding CSM tallies
• +Anti-fixer incident log with referral documentation
• +Annual report generator for the agency's ARTA submission

Tech stack

Frontend

Next.js (React)

Backend

Next.js API / Node.js

Database

PostgreSQL

Integrations

Checkpoint capture (kiosk/scan), Survey QR codes, Excel ARTA report exports