City Hall Queue Management & Appointments

Queue numbers, priority lanes, and per-service processing analytics across your frontline offices — plus online appointment slots so residents stop taking a whole day off for a ten-minute transaction. The processing-time data doubles as your ARTA Citizen's Charter evidence.

Typically bought by: Municipal Administrator, ARTA compliance officer, frontline department heads

Standard features — always included

• ✓Multi-department ticketing kiosk with service-type selection
• ✓Window calling with display screens and audible announcements per department
• ✓Priority lanes for seniors, PWDs, and pregnant women with separate counters
• ✓Online appointment booking with slot capacity per service and date
• ✓SMS 'your turn is near' alerts for queued clients
• ✓Per-service processing time capture (queue, serve, complete)
• ✓ARTA-format reports: actual vs Citizen's Charter committed times
• ✓No-show and abandonment statistics for staffing decisions
• ✓Client satisfaction prompt at completion with tallies per window
• ✓Central dashboard across all frontline offices for the administrator
• ✓GovLink-ready: appointment data links with your eBOSS and civil registry systems when they join

Popular custom additions

Quoted per feature in the configurator — typically ₱3,000–₱18,000 each.

• +Queue-from-home: take a number remotely and travel when near
• +Digital signage content management on the queue displays
• +Kiosk wayfinding for multi-building city halls
• +Monthly ARTA report pack generation

Tech stack

Frontend

Next.js (React)

Backend

Next.js API / Node.js

Database

PostgreSQL

Integrations

Thermal ticket printers, Display screens, SMS gateway, Appointment booking page