City Hall Document Tracking System

QR-coded routing slips for every document entering city hall, with aging alerts and a public status lookup — so 'nasa kabilang office pa' becomes a timestamped fact instead of a shrug. Departments see their queues; the administrator sees the bottlenecks.

Typically bought by: Municipal Administrator, records officer, all department heads

Standard features — always included

• ✓Document registration with QR-coded tracking slips and reference numbers
• ✓Routing between offices with action taken, timestamps, and receiving user
• ✓Document type catalog with expected processing times per your Citizen's Charter
• ✓Aging dashboard flagging documents beyond committed timelines
• ✓Public status lookup by tracking number (no more follow-up visits)
• ✓Department in-tray views with pending counts
• ✓Attachment support for scanned documents
• ✓Release and claiming log with recipient capture
• ✓Turnaround analytics per department and document type
• ✓Archive search across closed transactions
• ✓GovLink-ready: accepts document referrals from barangays and endorses to provincial/national offices electronically when they join

Popular custom additions

Quoted per feature in the configurator — typically ₱3,000–₱18,000 each.

• +SMS status updates to requesting citizens
• +Email alerts to department heads on overdue items
• +Barcode scanner support at receiving windows
• +Integration with the queue system for walk-in submissions

Tech stack

Frontend

Next.js (React)

Backend

Next.js API / Node.js

Database

PostgreSQL

Integrations

QR slip printing, Public tracking page, SMS gateway (optional), Document scanning