Review Collection & Reputation Management Tool

A tool that automatically asks happy customers for reviews via email/SMS, routes unhappy feedback privately, and monitors ratings across platforms. For local businesses that live and die by their Google rating.

Typically bought by: Local service businesses, clinics, restaurants, multi-location franchises, agencies serving them

Standard features — always included

• ✓Customer list import and manual/automatic review request triggers
• ✓Email and SMS review request campaigns with follow-up reminders
• ✓Smart routing: happy customers to Google/Facebook, unhappy to private feedback form
• ✓Review request landing page with star-rating gate
• ✓Private negative-feedback inbox with alerting
• ✓Review monitoring feed aggregating new reviews
• ✓Response templates for common review scenarios
• ✓Rating trends dashboard over time
• ✓Embeddable review widget showing best reviews on the website
• ✓Per-location tracking for multi-site businesses
• ✓Unsubscribe and contact-frequency compliance
• ✓CSV export of requests and outcomes

Popular custom additions

Quoted per feature in the configurator — typically ₱3,000–₱18,000 each.

• +AI-drafted review responses
• +Integration with the buyer's POS/CRM to auto-trigger requests after a sale
• +Sentiment analysis across reviews
• +White-label multi-client version for agencies
• +QR-code review cards for in-store prompts
• +Competitor rating benchmarking

Tech stack

Frontend

Next.js + Tailwind CSS

Backend

Node.js with scheduled jobs for campaigns and monitoring

Database

PostgreSQL (Neon)

Integrations

Google Business Profile API, SMS (Twilio/other), Transactional email (Resend/SendGrid), CRM/POS (per buyer)